You might find a quick answer here, otherwise contact us.


What are the current delivery methods?
Your order will be delivered via one of reputable carriers: USPS, UPS and FedEx.

What is delivering time?
Lead time for orders is 1-2 business days. Delivery time is 2-5 business days. During seasonal times (Christmas, Valentine's Day, Mother's Day and Easter), delivery times may be longer according to delivery policy of carriers. Please order your valentine chocolates in advance to avoid delays in transit.

Shipping documents
Many of the orders we accept from our customers are intended to be sent as a gift. Therefore, we do not include invoices in the package. We would not want to spoil the surprise when your gift box of chocolates is unpacked.

What is the policy for damaged items/refunds?
If for any reason you are not satisfied with your purchase, we will fix it to make you smile. Please contact our customer service team via e-mail

Wholesale inquries
We do offer wholesale. Please send inquiries to

Can a vegan eat chocolate from CrazyChoco?
Our boxed chocolate gifts produced in dark chocolate are vegan.

Do you produce dairy free chocolate?
Our dark chocolate is dairy-free. They are suitable for people who are lactose sensitive and keeping dairy-free diet. 

Do you use compound chocolate?
We don’t use compound chocolate (chocolate made with vegetable fats to replace cocoa butter). All our chocolate gifts and hot chocolate for drinking are made from premium high cocoa chocolate.

Do you use palm oil in your chocolates?
No. Our chocolates are palm oil free.

How should I store my chocolate?
Store chocolate at cool temperatures, away from excessive heat and sunlight. Optimal temperature for chocolate storage is 54-68 degrees Fahrenheit.

Should I keep chocolate in fridge?
Store chocolate in a fridge can impact appearance and texture of chocolate. Cocoa butter contained in the chocolate could crystallized and settle on its surface as a whitish coating. This does not spoil the chocolate – it’s safe to eat, but it does have a negative effect on the perception of the product.

Contact information: 

By phone:


Monday - Friday

8:30 am – 6:00 pm EST

By e-mail:

Or contact us by form: